by Tim Schraeder in Leadership Summit 2009
Dr. Henry Cloud is a clinical psychologist, best-selling author, and business consultant with unique insights on relational dynamics in organizations. He is the co-founder and co-director of Cloud-Townsend, Inc.
Carly Fiorina is the former Chairman and CEO of Hewlett-Packard. She was the first woman to head a Dow 30 company and was named “The Most Powerful Woman in Business” by Fortune for six years in a row.
Dr. David Ireland is senior pastor of Christ Church in Montclair, NJ, a 6000 member multi-ethnic congregation which he founded in 1986. The author of several books, he holds a PhD in Organizational Leadership.
Patrick Lencioni is founder and president of The Table Group, Inc., a specialized management-consulting firm focused on organizational health. He is the author of six best-selling books, including Death by Meeting.
On firing…
- Leaders have to make tough decisions in tough times, including firing.
- There’s a time and season for everything…
- “How” do you terminate in a dignified way?
- People consider it compassion to not be honest with people, but that’s not being compassionate, it’s disrespectful.
- Be candid. What’s working? What’s not working?
- Give people a chance to work on what’s not working.
- A firing should never come as a surprise.
- If you give them a chance, they’ll either get better or decide it’s not right for them.
- Do you give enough REGULAR feedback for them to make the right choices?
- 3 Step Process: 1) Retrain them… 2) Reposition them… 3) Retire them.
- There should be a sequence of communication.
- Bill invoked a grading system at Willow… giving people an A, B or C.
- If you give them a B, be clear how they can become an A.
- Have a well developed system.
- The system will not substitute for the conversation.
- The kindest from of management is the truth. – Jack Welch
- It helps people to tell them the process up front.
- Uncertainty is horrifying for people, especially about their jobs.
- Give more certainty.
Come to the Willow Creek Leadership Summit in October/November
